Strawbie Support
Need help? We’re a small team and we read everything.
Email us: hello@vybelabs.ai We typically respond within 1–2 business days.
Common questions
How do I manage or cancel my subscription? Subscriptions are handled by Apple. Go to iOS Settings → your Apple ID → Subscriptions → Strawbie to change or cancel. Canceling stops the next renewal; you keep access until the current period ends. Deleting the app does not cancel a subscription.
How do I request a refund? Refunds are processed by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and select your Strawbie purchase.
How do I delete my account and data? In the app: Settings → Account → Delete Account. This permanently deletes your chats, memories, goals, and photos. See our Privacy Policy for details.
Strawbie isn’t responding / voice isn’t working. Check your internet connection and that the app has microphone permission (iOS Settings → Strawbie → Microphone). If it persists, force-quit and reopen the app. Still stuck? Email us with your device model and iOS version.
Is Strawbie a real person? No — Strawbie is an AI character and artist. Her conversations are generated by artificial intelligence. She’s built for companionship, focus, and music, not for professional advice. If you’re going through a crisis, please reach out to a professional or call/text 988 (US).
Who is Strawbie? An AI artist with her own music, moods, and story. Learn more at strawbie.ai.
Legal
Strawbie, Inc. · San Francisco, California