Privacy Policy
Strawbie, Inc. Effective date: August 4, 2026
Strawbie, Inc. (“Strawbie,” “we,” “us”) makes the Strawbie app, an AI companion and artist experience for iOS, and operates the website at strawbie.ai, including our online shop. This policy explains what we collect, why, where it goes, and the choices you have. We wrote it to match what the app and website actually do.
1. What we collect
In the app
Account information. When you create an account we collect your email address and password (if you sign up by email), or your name, email, and account identifier from Apple or Google (if you use Sign in with Apple or Google Sign-In). During onboarding we collect a username and your date of birth.
Profile information. You may optionally add a profile photo.
Conversations. Strawbie is a conversational AI. Your messages are processed in real time to generate her reply. We do not store your conversations — not the text of your chats, and not transcripts of what you say out loud. What persists between sessions is only the short memory notes described below.
Voice audio. When you talk to Strawbie, your voice is streamed in real time to our voice-technology provider to power the conversation. Voice audio is processed live and transcribed to text so Strawbie can respond. We do not store your audio recordings, and we do not store the transcripts.
Images. If you send Strawbie a photo in conversation, it is processed in real time to generate her response. We do not store the images you send.
Memory. To act as a companion, Strawbie extracts and stores short factual notes from your conversations — things like your name, your interests, or something you told her about your day.
Subscription information. If you subscribe, Apple processes your payment. We receive and store your subscription status (not your payment details — we never see your card number).
Usage and diagnostics. We use Firebase Analytics and Crashlytics to collect app usage events and crash reports so we can fix bugs and improve the app.
On the website
Orders. If you buy something from our shop, checkout is handled by Stripe. Stripe collects your name, email, shipping address, and payment details in order to process the purchase and ship your order. We never see or store your full card number. We receive and keep a record of the order itself — what you bought, the amount, and the shipping address needed to fulfil it.
Launch list. If you give us your email address to hear about the launch, we store that email address so we can contact you about it. Nothing else.
2. How we use your information
- To provide the app: conversations, voice, memory, music, tasks, rewards, and modes
- To maintain your account and subscription entitlements
- To fulfil and ship orders you place in our shop
- To send you launch news if you asked us to
- To improve stability and performance (analytics and crash data)
- To communicate with you about your account or important changes
- To comply with legal obligations
We do not sell your personal information. We do not show ads. We do not share your data with third parties for their marketing.
3. Our service providers — who processes your data
Strawbie’s intelligence, payments, and infrastructure are powered by third-party providers acting as our service providers:
- OpenAI processes your chat messages and any images you send in conversation, to generate Strawbie’s responses and to extract memory notes. Data is sent via our secure backend; our API access to OpenAI is not used to train OpenAI’s models.
- Inworld AI processes your live voice audio to power real-time voice conversations and Strawbie’s voice, including transcription of your speech to text.
- Google Firebase stores your account data and provides analytics and crash reporting.
- Stripe processes payments and collects the billing and shipping details needed for shop orders.
- Netlify hosts our website and stores launch-list email submissions.
These providers process your data only to provide the service to us, under agreements restricting their use of it. Each of these providers is bound by a written agreement requiring them to protect your data to the same standard set out in this policy, to process it only on our instructions and only to provide the service to us, and not to use it for their own purposes.
Model training. We do not currently use your conversations or personal data to train AI models. If that ever changes, we will update this policy and notify you before doing so.
4. Where your data lives
Your account data is stored with Google Firebase (Firestore and Firebase Authentication), hosted in the United States (us-central1). Order and payment data is held by Stripe, and launch-list emails by Netlify, both in the United States. If you use the app or website from outside the United States, your data will be transferred to and processed in the United States.
5. How long we keep it
We keep your account data and memory notes while your account is active. Conversations are never stored in the first place, so there is nothing to retain or delete. If you delete your account, we permanently erase your profile, your profile photo, and every memory note Strawbie holds about you.
Order records are kept for as long as required for tax, accounting, and consumer-protection purposes. Launch-list emails are kept until you ask us to remove yours, or until the launch has passed and the list is no longer needed. Some records (for example, records of your subscription for tax and accounting purposes, or crash logs) may be retained as required by law or for legitimate business purposes, then deleted.
6. Your choices and rights
- Access, correction, deletion. You can delete your account in the app (Settings → Delete Account), which permanently erases your profile and everything Strawbie remembers about you, as described above. You may also contact us to access, correct, or delete your information.
- Withdrawing consent. You can turn off usage analytics at any time in Settings → Privacy, and Strawbie will stop collecting them immediately — you do not need to delete your account. You can also request a copy of your data at any time from Settings → Privacy → Download My Data, or by emailing hello@vybelabs.ai. To withdraw consent entirely, delete your account in Settings, which permanently erases everything we hold about you.
- Launch list. Every email we send you about the launch includes an unsubscribe link. You can also email us at any time to be removed.
- California residents have rights under the CCPA/CPRA, including the right to know, delete, and correct. We do not sell or share personal information as defined by the CCPA.
- EEA/UK residents have rights under the GDPR, including access, rectification, erasure, restriction, and portability, and the right to lodge a complaint with a supervisory authority. Our legal bases are performance of contract (providing the app), legitimate interests (improving and securing the service), and consent where required.
To exercise any right, email hello@vybelabs.ai.
7. Age requirement
Strawbie is for users 13 and older. We do not knowingly collect personal information from children under 13. If we learn that a user is under 13, we will delete the account and its data. If you believe a child under 13 has created an account, contact us at hello@vybelabs.ai.
8. AI companion disclosure
Strawbie is an artificial intelligence. She is not a human being, and conversations with her are generated by AI. Strawbie is not a substitute for professional advice, including medical or mental health care. If you are in crisis, contact a crisis resource in your area, such as calling or texting 988 in the United States.
9. Security
We use industry-standard safeguards including encrypted transport, server-side API key management, and access controls. No system is perfectly secure; please use a strong, unique password.
10. Changes
We will post updates to this policy at strawbie.ai/privacy and update the effective date. Material changes will be communicated in the app or by email.
11. Contact
Strawbie, Inc. San Francisco, California hello@vybelabs.ai